Shipping policy

Shipping Policy

At Cassell Jewelry, we are committed to delivering your order safely and securely. 

Processing Times

Orders are typically processed within 2-5 business days. Custom, personalized, resized, or special-order pieces may require additional processing time, please allow 2-4 weeks for productions and shipping.

Shipping Methods

We offer secure shipping through trusted carriers such as UPS, FedEx, or USPS, depending on your order and destination.

Shipping timelines are estimated at checkout and may vary based on location and item availability.

Signature & Insurance

For security, select orders may require an adults signature upon delivery.

High-value shipments may be fully insured while in transit for your protection.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Shipping Delays

While we strive to meet all delivery estimates, shipping delays due to weather, carrier issues, holidays, or other unforeseen circumstances may occur.

Lost or Stolen packages

Cassell Jewelry is not responsible for packages marked as delivered by the shipping carrier. If an issue arises, please contact us and we will do our best to assist.

International Shipping

At this time, we ship within the United States only.